Dr. Kelly Waugaman has been a doctor of audiology and a leader in the hearing industry for over 25 years. She has a deep and enduring love for her patients, many of whom have been under her care for more than 19 years.
Her passion for business and leadership led her to complete Wharton’s Executive Education Global C-Suite Program. While this education expanded her strategic and operational expertise, it does not define who she is; it equips her with the tools to continue delivering the highest level of care her patients deserve.
Dr. Waugaman is the creator of Empathic Audiology™, an innovative approach that goes beyond a traditional patient model. Empathic AudiologyTM is designed to add both human and economic value to hearing care, elevating patient outcomes through trust, connection, and emotional understanding while also supporting the sustainability, well-being, and professional value of the provider. It is not simply a clinical model but a philosophy intended to create lasting change across the patient experience, practice culture, and the broader healthcare system.
The greatest joy in Dr. Waugaman’s life is giving to others. She values the freedom to donate both hearing devices and her time to individuals who would not otherwise have the opportunity to hear, believing that access to hearing care should be rooted in compassion, dignity, and purpose.
 

Dr. Lisa Pulsipher is a seasoned audiologist with over 13 years of experience, including owning her clinic and working closely with ENT physicians such as Dr. Brown in Santa Fe. She specializes in the diagnosis and treatment of hearing and balance disorders, offering thoughtful, precise, and patient-centered care.

Known for her warmth and dedication to long-term outcomes, Dr. Pulsipher brings a rare perspective to hearing aid selection and fitting rooted in a profound understanding of patient expectations and real-world needs. With her technical expertise and command of modern hearing technology, she consistently delivers exceptional results.

She is especially passionate about helping musicians regain the ability to hear, enjoy, and continue their craft—restoring not just sound, but creativity and connection.

Dr. Pulsipher practices Empathic Audiology™ through her commitment to human connection, clinical excellence, and meaningful outcomes.

Brent Waugaman joined Eldorado Audiology and Hearing Center after a distinguished career in engineering. Brent Waugaman plays a crucial role in the practice's administrative and operational needs, ensuring the smooth and thoughtful delivery of care.

Brent’s analytical background, professionalism, and steady demeanor contribute to an efficient, organized, and welcoming environment—an important part of the Empathic Audiology™ experience. He is valued for his reliability, respectful communication, and the genuine rapport he builds with those who visit our office, supporting a practice culture rooted in trust, dignity, and human connection.

Our team practices Empathic Audiology™, a commitment to human connection, clinical excellence, and care that supports both patients and providers.