What to Expect at Eldorado Audiology
CARE BUILT AROUND PEOPLE, NOT PRODUCTS
Hearing care should feel personal from the moment you walk through the door.
At Eldorado Audiology and Hearing Center™, your appointment is not rushed, scripted, or built around selling you something.
We start by listening.
1. We Talk First
Before we test anything, we want to understand why you are here.
What are you noticing?
Where are you struggling?
What matters most to you?
Your hearing history matters, but so does your life.
2. We evaluate your hearing and will complete a comprehensive hearing evaluation based on your symptoms and needs.
We look beyond a simple “pass or fail” result to understand how you are hearing, how clearly you understand speech, and whether anything needs additional medical attention.
3. We Explain What We Find
No confusing charts handed to you with a quick explanation.
We walk through your results together and explain what they mean in real life.
You should leave understanding your diagnosis and recommended treatment, not just knowing numbers.
4. We Recommend What Makes Sense
If treatment is appropriate, we will talk about your options.
If hearing technology is recommended, we work with all major manufacturers and select what we believe is right for you.
No quotas.
No manufacturer loyalty.
No pressure.
And sometimes the right recommendation is to do nothing yet.
5. We Stay With You
Good hearing care does not end when you leave the fitting room.
Follow-up, adjustments, education, and long-term support are part of the process.
That is Empathic Audiology®.
Care built around the people, not the product.
6. The Relationship Matters
Some of our patients have been part of our lives for 10, 15, even 20 years.
Over time, the relationship can become something more than provider and patient.
They have known my children. Some have helped with them. Some call me daughter. Some feel like family. We have shown up for each other during illness, injury, loss, work, and ordinary life.
That kind of trust cannot be scripted or measured on a satisfaction survey.
And yes, a lot of appointments still begin or end with a hug.
Not because hugs are part of the protocol.
Because real relationships form when people care for one another over time.
That is what Care for Both looks like in real life.
[hearing aids Santa Fe]
Dr. Kelly Waugaman, Founder & Audiologist, with Dr. Lisa Pulsipher, Director of Audiology.